In these terms and conditions, the following words and expressions shall have the meanings respectively set against:
• “BSqM” - Berkeley Square Medical
• “Consent Form” - The consent form signed by the Patient consenting to the Relevant Treatment;
• “Consultation” – An in-person appointment with a Relevant Practitioner;
• “Cooling Off Period” - A stated amount of time in which a patient is not permitted to undergo their relevant treatment;
• “Doctor” - A General Medical Practitioner being registered to practice with the General Medical Council;
• “Non-Surgical Treatment “ - Treatment supplied by Berkeley Square Medical not being a Surgical Procedure.
• “Nurse” - A nurse registered to practice by the UK Nursing and Midwifery Council;
• “Patient” - Any person who has entered or is contemplating entering into a contract for a Surgical Procedure or Non-Surgical Treatment with Berkeley Square Medical
• “Patient Guide” - The pack of information so called to be provided to Patients by Berkeley Square Medical;
• “Procedure” - A procedure to be procured by Berkeley Square Medical for a Patient of a surgical nature to be performed by a Surgeon / Doctor;
• “Readmission Policy” - As set out in the Patient’s Guide relating to the re-admission of your surgical or non-surgical procedure
• “Refund Policy” - As set out in the Patient’s Guide relating to the refund of payments;
• “Relevant Practitioner” - A Nurse, Surgeon or Doctor (as the case may be);
• “Relevant Treatment” - The Procedure or Non-Surgical Treatment booked through Berkeley Square Medical carried out or to be carried out on the Patient by a Relevant Practitioner;
• “Surgeon” - Means a medical practitioner being registered to practice with the General Medical Council.

1. The patient should be responsible for reading and understanding the Patients Booklet or information literature provided by us via print or digitally before and after their relevant treatment.
2. The patient should be responsible for reading and understanding any medical notes and consent forms provided during the journey of their surgery, from initial inquiry to the date of their relevant treatment.
3. Make payments on invoices as they fall due in relation to their relevant treatment.
4. Patients are responsible for ensuring they sign and submit medical assessments and consenting forms for surgery within the time frames specified.
5. Patients are responsible for arranging their post-operative appointments (except their first post-operative appointment). Berkeley Square Medical advises that any surgery performed by your surgeon is reviewed at approximately 3 months, and then as dictated by your surgeon for future appointments.
6. Patients are responsible for attending their post-surgery appointments and surgeon review appointments at the recommended times set out by their surgeon. Failure to attend surgeon review appointments will invalidate their aftercare that is provided as a part of their surgery/treatment.

1. BSqM accepts no responsibility for matters which are covered within the professional responsibility of the relevant Practitioner or Doctor. All Surgeons and Doctors remain independent Medical Professionals.
2. The Relevant Practitioner is fully insured against claims for professional negligence on terms that BSqM reasonably considers are normal given prevailing market conditions at the relevant time with either the Medical Defence Union, the Medical Protections Society, or another appropriate Medical Insurance organization.
3. The Relevant Practitioner holds the necessary qualifications and registration in the UK.
4. The Surgeon or Doctor is registered with the GMC (General Medical Council) in the UK.
5. Without prejudice to the generality of the above, the Surgeon or Doctor is solely responsible for deciding whether or not the patient is suitable for the Relevant Treatment.

1. The patient shall pay the costs of their relevant treatment(s) at times when they fall due. BSqM Refund Policy shall apply to all such payments. All fees for the Relevant Treatment(s) shall be paid in accordance with any payment schedule agreed with the Patient on the dates stated in their payment schedule. Payments for Relevant Treatments are currently exempt from VAT.
2. Any late/delayed payments or breach in the payment schedule of the patient may result in cancellation of their consultation or relevant treatment. The administration cost to any decision made by BSqM to cancel a patient’s consultation or relevant treatment due to late payment is set out in our Cancellation Policy below.
3. All payments of £250.00 and above by credit/debit card must be paid by the patient undergoing the relevant treatment. Payments over £250.00 made by any cardholder other than the patient will not be accepted without prior approval.
4. Patients who wish to have their relevant treatment (any payments over £250) paid on their behalf by a 3rd Party (E.g., Parent, Spouse, Partner Etc) must be made via Bank Transfer to BSqM.
5. Payments over £650.00 must be paid by Bank Transfer.

1. Completed Surgeon Consultations, Medical Imaging Services, and any Pathology/Pre-Operative Tests are non-refundable upon completion.
2. If you originally paid the fees by credit or debit card, you will be refunded to the same card only.
3. If you originally paid by cash or cheque, the refund will, in both instances, be refunded via a bank transfer.
4. All refunds are processed within 21 days from the agreement to any refund.
5. Refunds made to debit or credit cards carry a refund processing fee of 5% deducted from the refund amount.
6. Any refunds due which are not claimed within 12 months of the final payment will be forfeited.

For up to 12 months after your procedure  If, after your operation (allowing 12 months for recovery to be completed and for you to be assessed by your surgeon), you and your surgeon agree that revision surgery (as part of the original procedure) is necessary to correct a consented risk associated with your surgery, Berkeley Square Medical will offer a revision surgery at no additional Surgeon or Clinical cost.



This does not include hospital, anaesthetic, and pre-operative test fees.

1. After 16-months from your surgery date, Berkeley Square Medical’s usual full fees will apply.
2. Berkeley Square Medical will not provide continuing surgery at special rates where the results of the surgery originally provided have been affected by changes in lifestyle, illness, or the natural aging process.
3. Or where the original surgeon is not available, Berkeley Square Medical reserves the right to review the basis upon which any additional surgery is provided.
4. This policy may be affected if the patient moves away from the area in which they lived when the original surgery was provided.
5. This policy may be affected if a patient fails to attend review appointments or follow advice and guidance as indicated by our clinical team.

Patients may request to obtain a copy of their medical records. To obtain a copy a subject access request form must be requested from the clinic and completed.
1. Medical Leave Letters - £25.00
2. Surgeon Notes - £0.00
3. Surgery and Theatre Notes - £0.00

Berkeley Square Medical, 64 Harley Street, London, W1G 7HB

The complaint is investigated in line with company policy.
1. A written complaint acknowledged within 7 working days
2. A formal response made within 28 working days

1. BSqM processes data relating to patients in connection with the Relevant Treatment provided to those patients in accordance with these terms and conditions.
2. BSqM wishes to disclose data relating to Patients to the Surgeons, Doctors, and Nurses during the Relevant Treatment, and BSqM wishes to have the consent of the Patient to such disclosure.
3. The patient is deemed to consent to the disclosure of sensitive personal data by BSqM to Surgeons, Doctors, and Nurses for the purpose of discussing the Patients' Treatment.
4. The Patient acknowledges that BSqM is obtaining this consent for themselves in order that they may comply with the provisions of the Data Protection Act 1998.

1. What you are fully covered for:
   • Any rescheduled fees associated with your appointment, treatment, or surgery.
   • Undertaking a new MRSA test (if applicable).
2. What you are not covered for:
   • Travel or accommodation costs associated with attending your appointment, treatment, or surgery.
   • Any pre-operative tests conducted less than 72 hours before a treatment or surgery. E.g., a COVID-19 Lateral Flow Test.
   • In the event of a force majeure incident, the Reschedule Policy (Section: 4.0) will not apply.
   • In the event of a force majeure incident, the Cancellation Policy (Section: 5.0) will be applied should you decide to cancel your appointment, treatment, or surgery.