Consultation Terms and Conditions

As you may appreciate there are going to be different levels of protection and policies placed by businesses of all sectors. Our hospital continues to be COVID-19 free with all in-patients and we have stringent policies in place to protect and safeguard new patients and our clinical team arriving at the clinic.

There are several policies in place to ensure your appointment is conducted smoothly and safely. Please may we ask you to observe the policies and observations in place listed below to ensure we continue to remain a COVID-19 Free clinic.

1- Your Wellbeing

Please do not attend your appointment if you have any Symptoms of COVID-19, inc High Temperature, Fever, Sore Throat, Loss of Taste etc.

2- Attending With Family/Friends

Please kindly ensure you do not bring any friends or family members to your appointment. They will not be permitted into the hospital to wait, but are free to drop and meet you after your appointment outside of the branch.

Exceptions:

You are permitted to bring ONE person to your appointment if:

• You are 24-years of age or younger, you are able to bring ONE PARENT along only.

3- Hygiene Precautions

Please follow the instructions upon entering the building, you will be asked to sterilise your hands and will undergo a temperature scan. We may assist in sterilising your mobile phone together with being provided protective masks and gloves and hand sanitiser. You will also be asked to sterilise your hands etc after leaving your appointment to ensure your onwards journey elsewhere continues as safely as possible. 

4- Attending The Correct Branch

Your appointemnt is at the 64 Harley Street Branch (details are located in your confirmation of appointment email). Please ensure you arrive 5-minutes early to your appointment. Late attendances or attending the wrong branch will likely result in the cancellation of your consultation. If you are running early, please still come to the branch and we will advise you with our first preference to permit you into our reception for tea/coffee, if safe to do so.

Reschedule Policy

4.0 – RE-SCHEDULING POLICY

4.0.1 – CONSULTATIONS / SURGEON APPOINTMENTS

Consultations with relevant practitioners may carry a consultation fee. Upon booking a consultation, if you subsequently decide to reschedule that date, an administration fee may apply. In cases where a patient reschedules their booked consultation giving:

1. More Than 28 Days’ Notice from the Consultation Date and not less than 28 days from your consultation date is – NO CHARGE
2. Less Than 28 Days’ Notice from the Consultation Date: £50.00
3. Non-Attendance: £100.00
4. All notices to reschedule must be emailed to info@berkeleysquaremedical.com.
5. These fees will be deducted from any payments already made towards the appointment or added to the cost of any rescheduled consultation.
6. Reschedule of your consultation must be rebooked within 28 days after the original consultation or it will be treated as £100 cancellation of your original consultation booking.

NOTE: All new consultation patients will receive their online medical assessment form before their consultation date. Medical Assessments must be completed and submitted within the stated time. Failure to submit Medical Assessments within the specified time may result in automatic cancellation of your consultation. 

Cancellation Policy

5.0 – CANCELLATION POLICY

5.0.1 – CONSULTATIONS / SURGEON APPOINTMENTS

Consultations with relevant practitioners may carry a consultation fee. Upon booking a consultation, if you subsequently decide to cancel your consultation, an administration fee may apply. In cases where patient cancels their booked consultation:

1. Within 28-Days of your booking being confirmed and not less than 28-days before your appointment date: (Please See Refund Policy Section): FULL REFUND
2. After 28-Days from your booking being confirmed (Cooling-off period): £50.00
3. Less than 28-Days from your consultation date: £50.00
4. Non-Completion of your Medical Assessment: £50.00
5. 7-Days until the time of your consultation: £100.00
6. Non-Attendance / Non-Completion of your Medical Assessment: £100.00          
7. All notices to cancel must be emailed to info@berkeleysquaremedical.com.
8. These fees will be deducted from any payments already made towards the appointment or added to the cost of any rescheduled consultation.

NOTE: All new consultation patients will receive their online medical assessment form before their consultation date. Medical Assessments must be completed and submitted within the stated time. Failure to submit Medical Assessments within the specified time may result in automatic cancellation of your consultation. 

Refund Policy

6.0 – REFUND POLICY

1. Completed Surgeon Consultations, Medical Imaging Services and any Pathology/Pre-Operative Tests are non-refundable upon completion.
2. If you originally paid the fees by credit or debit card, you will be refunded to the same card only.
3. If you originally paid by cash or cheque the refund will, in both instances, be refunded via a bank transfer.
4. All refunds are processed within 21 days from the agreement to any refund.
5. Refunds made to debit or credit cards carry a refund processing fee of 2.5% deducted from the refund amount.
6. Any refunds due which are not claimed within 12 months of the final payment will be forfeited.